Our Policies
Return policy:
Due to the nature of the majority of the products on the site, we do not offer returns.
Please let us know right away if there is an error with your order by calling 1-800-356-3365 x640 or email customerservice@marchesehealthcare.ca.
Shipping
| Province | Free Shipping | Flat Rate | Processing and Shipping Time |
|---|---|---|---|
| Ontario | Not Available | $9.75 | 1-5 Business Days |
| Quebec | Not Available | $12.25 | 1-6 Business Days |
| Other Provinces | Not Available | $15.25 | 1-6 Business Days |
| Remote locations, bulky or heavy items may vary from above posted rates | |||
| Territories | Minimum $50 charge. Additional charges may apply. | ||
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FREE In-store pickup and purchases:
Visit our retail store located at 340, James St. N. Hamilton, Ontario for Free in-store pickup and purchases.
Phone: 905-528-4214 x640 or 1-800-356-3365 x640
Store Hours: Monday-Friday: 9:00a.m to 5:00p.m , E-mail: customerservice@marchesehealthcare.ca
Flat rate shipping policy:
- Flat rate shipping is available for regular size/weight products only.
- Any surcharges incur due to package size, weight or delivery location will be notified to the client prior to the delivery.
FREE shipping policy:
- Naloxone items will have a minimum quantity in order to qualify for free shipping, and is not based on price. See individual product pages for more details.
- Oversize items, heavy orders, and deliveries to rural areas are excluded from this offer.
- Most orders are 1-6 business days for processing and shipping.
- You will receive an email containing the shipment tracking number, which can be entered on the shipping company’s website to track your order.
- Apartment and rental unit deliveries: Please be advised, due to security purposes, only ONE attempt will be made for delivery.
- If a delivery is not received in person, unless otherwise instructed, it will be available for pick up at the nearest Canada Post office. It is the purchaser's responsibility to pick up the order. If you do not pick up the order after attempts to contact you have been made and the order is sent back to us, it is not our responsibility to refund the item or shipping charge.
Ordering:
- To cancel or change your orders: Contact customerservice@marchesehealthcare.ca within 24 hours of placing the order.
- To View Orders: Once the order has been shipped you will also receive an email with a tracking number. You can check on orders and returns here - https://marchesemedicalsupplies.ca/sales/guest/form/
FAQ:
- Do you sell prescription drugs? Most prescription drugs are not available on our site. Please speak to one of our friendly pharmacists about your prescription drug requirements. They can be reached at; (905) 528-4214
- Payment, Pricing & Promotions - We accept all major credit cards such as Visa and MasterCard and PayPal.
- Do you store my credit card number in your records? – We do not store any of your credit card information in our records.