How We Protect Your Privacy

At Marchese Pharmacy, we treat your personal health information with respect and sensitivity in accordance with the Ontario Personal Health Information Protection Act, 2004 (PHIPA) and any other laws that we are required to follow.

We take steps to protect your personal health information from theft, loss and unauthorized access, copying, modification, use, disclosure and disposal

We assign unique User IDs to all staff for network and application access, limit access based on their role(s), and perform audits where necessary to monitor and manage our privacy compliance.

We take steps to ensure that our pharmacy staff and everyone who performs services for us protects your privacy. This is included in our comprehensive hiring package, as well as annual employee review.

Collection Of Personal Health Information

What We Store

We collect personal health information about you directly from you or the person acting on your behalf. The personal health information that we collect may include, your name, date of birth, address, health history, medication history, allergies, etc. Occasionally, we collect personal health information about you from other sources if we have obtained your consent to do so or if the law permits.

Examples of information we collect include:

  • Name
  • Contact information including email address
  • Demographic information such as age, preferences and interests
  • Other information relevant to customer surveys and/or offers

Uses And Disclosures of Personal Health Information

We use and disclose your personal health information:

  • Internal record keeping
  • We may use the information to improve our products and services
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time , we may also use your information to contact you for market research purposes. We may contact you by email, ohone, fax or mail. We may use the information to customize the website accodring to your interests.
  • To plan, administer and manage our internal business operations
  • For quality improvement and customer safety activities for or business services
  • When we have to comply with legal and regulatory requirements
  • To fulfill other purposes that are permitted or required by law

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How We Use Cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

List Of Cookies We Collect

CART: The association with your shopping cart.

CATEGORY_INFO: Stores the category info on the page,
that allows to display pages more quickly.

COMPARE: The items that you have in the Compare
Products list.

CURRENCY: Your preferred currency.

CUSTOMER: An encrypted version of your customer ID
with the store.

CUSTOMER_AUTH: An indicator if you are currently
logged into the store.

CUSTOMER_INFO: An encrypted version of the customer group
you belong to.

CUSTOMER_SEGMENT_IDS: Stores the Customer ID.

EXTERNAL_NO_CACHE: A flag, which indicates whether
caching is disabled or not.

FRONTEND: Your session ID on the server.

GUEST-VIEW: Allows guests to edit their orders.

LAST_CATEGORY: The last category you visited.

LAST_PRODUCT: The most recent product you have viewed.

NEWMESSAGE: Indicates whether a new message has been
received.

NO_CACHE: Indicates whether it is allowed to use
cache.

PERSISTENT_SHOPPING_CART: A link to information about
your cart and viewing history if you have asked the site.

POLL: The ID of any polls you have recently voted in.

POLLN: Information on what polls you have voted on.

RECENTLYCOMPARED: The items that you have recently
compared.

STF: Information on products you have emailed to
friends.

STORE: The store view or language you have selected.

USER_ALLOWED_SAVE_COOKIE: Indicates whether a customer
allowed to use cookies.

VIEWED_PRODUCTS_IDS: The products that you have
recently viewed.

WISHLIST: An encrypted list of products added to your
Wishlist.

WISHLIST_CNT: The number of items in your Wishlist.